LEGAL

Shipping policies

Last updated September 26, 2022
Each work is carefully packaged by the artist, according to Onstream Gallery's standardized packaging specifications.
The work is then entrusted to a specialized courier. Delivery times will be agreed upon between the client and the courier, and the work will be delivered to the address given when the order is placed.
With Onstream Gallery, delivery is assured from start to finish. Should the work arrive damaged, the customer should immediately send an email with attached photos of the damage to hello@onstreamgallery.com.

These Shipping and Delivery Policies are part of our Terms and Conditions ("Terms") and should therefore be read in conjunction with our main Terms: Please read our Shipping and Delivery Policy carefully when you purchase our products. This policy applies to any order placed with us.

WHAT ARE MY SHIPPING AND DELIVERY OPTIONS?

We offer several shipping options. In some cases, a third-party vendor may manage our inventory and will be responsible for shipping the products.

SHIPPING RATES
We offer the following shipping rates with packages tracked until delivery.

The shipping cost is calculated only after the delivery address is entered and clearly visible at checkout and before payment.

All product delivery times and dates are provided in good faith but are only estimates.

For EU and UK consumers: this does not affect your legal rights. Unless specifically stated, estimated delivery times reflect the first available delivery and deliveries will be made within 30 days from the day your order is accepted. For more information, please see our Terms and Conditions.


DELIVERED INTERNATIONALLY?
We offer worldwide shipping. Free shipping, if any, does not apply to international orders.
Please note that we may be subject to various rules and restrictions in connection with some international deliveries and that you may be subject to additional fees and taxes over which we have no control. Should such instances occur, you are responsible for compliance with the laws applicable to the country in which you live and will be liable for any additional fees or taxes.

ARE THERE ANY OTHER SHIPPING RESTRICTIONS?

Orders cannot be sent to P.O. boxes.

Not all shipping methods are available for certain items. If delivery is delayed for any reason, we will notify you as soon as possible and give you a new estimated delivery date. For EU and UK consumers: This does not affect your legal rights. Please see our Terms for more information.

QUESTIONS ABOUT RETURNS?
If you have questions about returns, please see our Returns Policy.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you can contact us via at hello@onstreamgallery.com