Each work is carefully packaged by the artist, according to Onstream Gallery's standardised packaging specifications. The work is then entrusted to a specialist courier. Delivery times will be agreed between the customer and the courier, and the work will be delivered to the address given at the time of the order.
With Onstream Gallery, delivery is assured from start to finish. If the work arrives damaged, the customer should immediately send an email with photos of the damage to firstname.lastname@example.org.
With Onstream Gallery you have a 14-day withdrawal period, starting from the day you receive the work. To arrange the return of your work, please send an email to email@example.com.
A refund will only be made once the painting has been returned in its original packaging.
Onstream Gallery will pay the return costs and handle any compensation between the artist and the buyer.
If the work cannot be repaired or restored, the customer will be refunded immediately.
Care of the works
Here are some tips to take better care of your new artwork!
From the moment you receive your artwork, we advise you not to leave it in its original packaging for too long, otherwise it could be damaged. Also, it is better NOT to display the artwork in a place that is too exposed to sunlight or in a very humid place in the house - like the bathroom or kitchen.